Last updated: April 2025
1. GENERAL
Due to the digital nature of our products, all sales are generally final. Refunds are not automatically granted and are handled on a case-by-case basis at our sole discretion.
2. ELIGIBLE REFUND CASES
A refund may be considered under the following conditions:
- The product you received does not match what was described in the product listing.
- The product was non-functional at the time of delivery and we are unable to provide a working replacement.
Refunds are only available for specific products where explicitly noted. Not all products in our shop are eligible for refunds.
3. HOW TO REQUEST A REFUND
To request a refund, you must:
1. Join our Discord server.
2. Open a support ticket within 48 hours of receiving your order.
3. Provide your order details and a clear description of the issue.
Refund requests submitted after 48 hours of delivery will not be considered.
4. NON-REFUNDABLE CASES
Refunds will not be issued in the following cases:
- You changed your mind after purchase.
- You were banned or penalized by a third party (e.g., game developer) as a result of using the product.
- The product worked at the time of delivery but stopped working at a later date due to third-party updates.
- You failed to open a ticket within the 48-hour refund window.
- The payment was made via PayPal Friends & Family — this method is non-disputable and refunds are handled solely at our discretion.
5. CHARGEBACKS
Initiating a chargeback or payment dispute without first contacting us will result in a permanent ban from our store. We reserve the right to dispute any fraudulent chargebacks.